Problems with ACT 2012 not adding emails to contact history

[rws@twar-estates.com]

Running Act 2012 (14.1.x) and Outlook 2007 SP3 (12.0.665)

I've checked the settings for the Outlook integration and it's set to record the history properly (and attachments are allowed on the database).

I've verified that the background services are all running correctly (restarted to check).

Creating an email from a contact in ACT does not create an item in the history for that contact, but the email is sent properly.

I have tried resetting all the preferences (as outlined here).

Still, no luck.

I feel that there may be some relation to an issue we had with the .net libraries a couple of weeks ago as it would seem it was about that time that Act stopped recording the history.  We used a removal tool to clear out any .net installations, then reinstalled all components for versions 1-4, plus any applicable service packs.

Could this issue be resolved by reinstalling?  I'd rather not if it's not needed, but any ideas would be appreciated.

[rws@twar-estates.com · Accepted solution]

Fixed!

It looks like it was the registry entry missing the Qpath.

Thanks so much for your help.  

[rws@twar-estates.com]

Nope, apparently reinstalling doesn't help...!

[gmartin]

Hello Rws,

Welcome to the Sage ACT! Online Community!

Here is an article with additional steps for troubleshooting this issue: KB Article 19948

[rws@twar-estates.com]

The history queue is something I hadn't stumbled across yesterday, I'll give that article a go and let you know how I make out. Thanks for the speedy reply!

[rws@twar-estates.com · Accepted solution]

Fixed!

It looks like it was the registry entry missing the Qpath.

Thanks so much for your help.