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Problems using Act! Premium for Web with Internet Explorer 11

Nickel Contributor
Posts: 695
Country: USA

Problems using Act! Premium for Web with Internet Explorer 11

Hi all,

 

With the new update to Internet Explorer 11 we're experiencing issues with Act! Premium when accessed via Web interface. Microsoft has made changes to IE11's agent string to intentionally make current browser detection schemes unable to identify their browser.

 

Because of this, you will likely receive the error: "Unsupported Browser. The browser you are using is incompatible with our Web site. This application requires that you use Microsoft Internet Explorer 8 or higher." when trying to access your Act! Premium via the Web interface.

 

The current workaround is to enable Compatibility View in Internet Explorer. Details on that can be found in the following knowledgebase article: http://kb.swiftpage.com/app/answers/detail/a_id/36704

Damien Park
Swiftpage
New Member
Posts: 1
Country: USA

Re: Problems using Act! Premium for Web with Internet Explorer 11

Hi Damien,

 

I'm a new user to Act Pro - Act! Pro Version 16.0.291.0, Hot Fix 4. 

 

When I try to open Web Help, it automatically tries to open (file:///C:/ProgramData/Swiftpage/Act!/16.0.291.0/WebHelp/Default.htm#2002 ) in IE11.  Nothing shows.  However, when i cut and past the addy into Firefox, it works.

 

Is this related to the Compatibilty View issue you discuss here?

 

Thanks for your help!

 

Jamie

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Problems using Act! Premium for Web with Internet Explorer 11

Unfortunately, you can't add a file: url to compatibility ...
While it won't work with the F1 key, this URL should work:
\\127.0.0.1\c$\ProgramData\Swiftpage\Act!\16.0.291.0\WebHelp\Default.htm

Add to the Compatibility list:
127.0.0.1
New Member
Posts: 5
Country: USA

Re: Problems using Act! Premium for Web with Internet Explorer 11

yes this happens to me too,

I called support and they weren't aware of the problem - as an existing issue

 

they said they would report it, it is so annoying!

Moderator
Posts: 704
Country: USA

Re: Problems using Act! Premium for Web with Internet Explorer 11

What?  Who did you talk to?  Better yet, PM me your customer ID number and I'll make sure they know how known that known issue is.

Billy Clark
Swiftpage
Act! Knowledgebase: http://kb.act.com