02-20-2013 02:05 PM
Hope someone can help,
I have a remote database of Act 2012 Pro on my laptop, I have just got a new laptop and need to get my database onto my new machine. My current machine is XP and my new one is Windows 8 if that helps, I am an Act administrator also.
1. I installed Act 2012 from disk to my new machine - No problems
2. I followed 'answer id -19817' and looks like i have done that successfully moving the required files to my new laptop
3. When I open Act on my new laptop its asking for a serial number and when I try to put my existing one in it says invalid.
4. When I try to open the database that i moved it asks me for my login details, when i enter them it says ' The database is an act premium 2010 database and can only be opened with a matching act premium 2010 product;
What on earth have I done wrong?
02-25-2013 11:54 AM
Welcome to the Sage ACT! Online Community!
It definitely sounds like you have Pro on one computer and Premium on the other. To verify: open the program on each machine, click Help, select About ACT!. Note the versions and builds.
If you will provide me with your serial number through a Private Message, I will be able to determine which product it is designed for and provide a link to download the appropriate installation file. (Click on my Community name, click 'Send this user a private message')
From your description, I assume you will need the Premium link.
02-25-2013 12:53 PM
you are correct, we originally had pro and upgraded to premium, I can't locate the diat however.
i was talking to someone who suggested it may be easier to create a new remote database than to move mine? Maybe you could advise.
Ill pm you the serial number.
02-25-2013 01:46 PM