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Problems installing Version 19 on new windows 10 computer

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New Member
Posts: 4
Country: USA

Problems installing Version 19 on new windows 10 computer

I just received a new Windows 10 Pro 64 bit desktop from Lenovo and am having difficulty installing ACT Pro Version 19.  I keep getting an error message part way through the installation that says:

 

Error 1603 - Fatal error during installation. Consult Windows installer help (Msi.chm) or MSDN for more information.

 

I have gone to computer services and started the Windows Installer service.

I have paid for and downloaded a System Fixer program to fix registry errors.

 

Why is this so hard on a brand new computer???  I have a Windows 10 laptop and it installed just fine so I know it is compatible.

 

PLEASE help!

Sandra

Administrator
Posts: 1,372
Country: United_Kingdom

Re: Problems installing Version 19 on new windows 10 computer

There can be a couple of reasons for that error message - if it's a brand new laptop, make sure the latest windows updates have finished installing - if features are partway through being installed (requiring reboot etc) it can sometimes cause this.

Otherwise, I'd recommend running through the various steps outlined in this article (starting with re-downloading the installer to make sure it hasn't downloaded incorrectly):

http://kb.act.com/app/answers/detail/a_id/19385

Hope this helps,
New Member
Posts: 4
Country: USA

Re: Problems installing Version 19 on new windows 10 computer

Thank you Jon.

 

I did everything on the attached article and it finally installed correctly.  Not sure which item made it work but I'm grateful it did!

 

Thanks again,

Sandra

Administrator
Posts: 1,372
Country: United_Kingdom

Re: Problems installing Version 19 on new windows 10 computer

No problem, glad I could help/