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Problems getting into database Please help.

New Member
Posts: 7
Country: USA

Problems getting into database Please help.

Hi,

     I can't get into my database. Here is the message I get when I try:

The database could not be accessed. In order to access this database, check your network connection and verify that your database server is available. It may be necessary to disable any firewall software on your computer.

 

I have ACT! by Sage 2009 (11.0) Version 11.1.183.0, Hotfix 1

Bronze Contributor
Posts: 955
Country: Australia

Re: Problems getting into database Please help.

The most common reason I have found for this is that the SQL service is not running

 

Go to Start

Select run

Type and services.msc and click on OK

Go down and find SQL server (ACT7) and make sure this is started

 

If this is not the case try turning off your Firewall and Antivirus and see if you get the same answer otherwise come back here and l;et us know.

Paul Buchtmann
pbuchtmann@ozemail.com.au Australia
Australia's First ACT Consultant (1989)

FREE Record History to change default to Call or To-Do for ACT! 2010-2012 versions. Custom versions also available.
New Member
Posts: 1
Country: USA

Re: Problems getting into database Please help.

[ Edited ]

I've tried what you just suggested, however I am getting this message " Windows could not start the SLQ Server (ACT7) on local computer. For more information, review systerm information log. If this is non-microsoft service, contact the service vendor, and refer to service-specific error code 3417."

 

Thank you very much!

 

-Brady Barton

 

New Member
Posts: 7
Country: USA

Re: Problems getting into database Please help.

I went into the start/run/services.msc/ok, and I found that SQL server (ACT7) is started.

Bronze Contributor
Posts: 955
Country: Australia

Re: Problems getting into database Please help.

When you lookup this error code in Google it tends to indicate there is a problem with your SQL installation. I would suggest you remove and reinstall SQL and or ACT! as well. You will find some instructions on this in the knowledge base

Paul Buchtmann
pbuchtmann@ozemail.com.au Australia
Australia's First ACT Consultant (1989)

FREE Record History to change default to Call or To-Do for ACT! 2010-2012 versions. Custom versions also available.
Bronze Contributor
Posts: 955
Country: Australia

Re: Problems getting into database Please help.

If ACT7 service is started also make sure that the browser service is start (a couple of lines down further) as you will need both to open the database.

Paul Buchtmann
pbuchtmann@ozemail.com.au Australia
Australia's First ACT Consultant (1989)

FREE Record History to change default to Call or To-Do for ACT! 2010-2012 versions. Custom versions also available.
New Member
Posts: 7
Country: USA

Re: Problems getting into database Please help.

Hi,

     It's me again. This time I bought a new computer, and I'm trying to move my database to it from the old one. I am using the restore as option to unzip the backup file that I created on the old machine and transferred to My Documents on the new one. I get a long error code that starts with something about the SQL instance database is unavailable. Do you have a solution?