05-28-2008 04:40 PM
I am having problems with filtering - I have set up several new processes and when I go to the Opportunity List and try to filter by process it does not work - all my opportunities show up regardless of the process name. Also my pipeline does not show the correct data. Does anyone have a solution to this?
05-29-2008 04:43 PM
05-30-2008 01:35 AM
Which version of ACT are you running - Look under Help and the About ACT - record all the numbers after the decimal place as well as the main version number. There may be a hot fix but I need to know above details.
07-16-2008 03:33 PM
We too have the same problem, which only started when we upgraded to version 10.
It was suggested (bu our act consultant) that the use of full stops in the process name caused the problem, however we created new processes and replaced the old.
It is a relief to know that we are not the only ones experiencing this problem.
07-17-2008 08:41 AM
Amanda and Conni,
Are your issues specific to filtering the processes? Are the other filters working properly?
How are the remote users accessing ACT!? Is it through Terminal Service with Server 2003 SP2? If so, then the white box issue is caused by the SP2 update. Only workarounds available is to either upgrade to ACT! 2007 or later or uninstall SP2.
If upgrading ACT! is an option, then I recommend ACT! 2008 with ACT! Platinum Care. With ACT! Platinum Care, it provides upgrade insurance for ACT! 2009 that will be released in the near future.
You can find more information about ACT! Platinum Care at the following links: