08-16-2016 06:15 AM
This morning I did the latest windows 7 update and it seems that Act now crashes when I attach a file to a history (using shortcut).
Anyone else having this problem?
I am using Act! Pro Version 126.96.36.199 on a windows 7 machine ( Ultimate N, servicepack 1)
08-16-2016 06:26 AM
08-16-2016 06:38 AM
My version of act dates back to 26 Feb 2015 (download date) so I assume that I will only need to download the hotfixes released after that date. Or do I just take the latest hotfix?
08-16-2016 06:49 AM
If you want to update to the latest version of Act v17, then download Act! Pro v17 SP2 Update - EU/UK. This will include any missing hotfixes. If you are sharing the database, all machines will need this update to access the data again.
If you currently on v17.1, and do not want to update to v17.2, you only need to download Act! v17 SP1 Hotfix 4
12-12-2016 02:28 AM
12-12-2016 12:53 PM
OK so: -
running ACT! Pro ver. 18.2.53; update 4
outlook ACT integration all set correctly.
ACT! address book in Outlook set correctly
using ACT! addins to attach historical emails.
Result! It's stopped working.
12-13-2016 02:52 AM
Please could you have a look in the Outlook history recording application for the reason why the emails are not attaching?
To open this application, right click on this icon in the system tray and select "Show Progress" -
Check in the "Not Attached Messages" tab and look for the status column on the right.