03-28-2015 08:56 AM
March 28, 2015
I purchased Sage Act Pro 2012 and can’t get it installed. The system I’m trying to use has XP 3 and is 32 bit. Thought I’d try to shut down the firewall and disable the antivirus, but that did not work as well. The process looks like it is going to install; however, it snags when it starts the database installation. Every time, and in the exact same spot. It will not budge. I have reviewed the screen shot of how to do the install on a system like mine, but they are not the same as I see on my screen during the installation. I’m stumped. Anyone have some advice or direction?
03-28-2015 09:35 AM
How long did you wait when it appeared to stall?
Have you run an older version of Act! on that machine or is this the first version of Act! you have installed?
03-28-2015 12:02 PM
Yes, I have Act 6 installed on this system. The stall with Pro 2012 occurs right after it starts the SQL Server Status. By screen shots, the process goes like this:
Would it help to see a screen shot of where the stall takes place?
Thank you for the reply to the post.
03-28-2015 12:36 PM
BTW - There is a #9 to the list above. This is the last message on the screen, as this is where the stall takes place.
Again, thank you.
03-28-2015 01:04 PM
How long did you wait? It takes a long time to install SQL and it can look like it is hanging while it is actually installing it. Give it 30 minutes or so and see what happens.
03-28-2015 01:44 PM
Yeah. One of the installs was 6-7 hours. I decided to leave and let it try to complete the install giving it a great deal of time to complete the process. Did not work. I've been trying to find a resolve after this event. I've never had a problem with an install with this system...but here I am with this one.
03-28-2015 08:45 PM
Unfortunately SQL installation issues can be difficult and time consuming to resolve. Your best bet is to uninstall anything that has SQL in it on your system, reboot and then reinstall. If you are running any applications that use SQL that wouldn't work for you. You could purchase the latest version and then purchase a 1 month support contract from Swiftpage and get their help getting it working. Another option would be to hire an Act! Certified Consultant to get it working. I realize that probably wasn't the answer you wanted to hear.