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Problem with Act Premium 2011 and Microsoft Office 2010

New Member
Posts: 2
Country: United States

Problem with Act Premium 2011 and Microsoft Office 2010

I recently switched out computers (Win 7 32bit  to Win 7 64bit).  I previously had Office 2007 and installed 2010 on the new PC.  My Outlook works fine with ACT!   All of the Add-ins are working.  My version is Sage ACT! Premium 2011 Version 13.1.111.0, Hot Fix 5.  

 

ACT will not recognize Word 2010.  It is not available in the drop down list to select the Default Word Processor Application.  Here's what I have tried thus far with no success:

 

  1. Verified that the version of Microsoft Office is 32 bit
  2. Uninstalled and then reinstalled ACT
  3. Uninstalled ACT! and Uninstalled Offce
  4. Reinstalled Office and then reinstalled ACT!

All Windows Updates are current.  I'm pulling my hair out at this point.  We have other users in our office using Win 7 and Office 2010 with no issues.

 

Any helps or suggestions would be greatly appreciated.  Smiley Happy

 

 

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Problem with Act Premium 2011 and Microsoft Office 2010

Hi Lisat,

The 4 steps you have listed are our normal troubleshooting courses of action. This will have to be investigated further. Please give our support team a call on 866 873 2006.

Many thanks.