08-26-2008 06:36 PM
Just an idea but close Word. Rename Normal.dot or normal.dotx. Open Word.
If it still happens, it could be related to another global template.
To view the global templates:
In Word 2002 / 2003, Tools -> Templates and Add-Ins.
In Word 2007, click the Office Button, select Word Options. Select Add-ins then select Templates in the Manage dropdown at the bottom of the dialog. Click Go.
Alt T, I is the keyboard shortcut for all three versions.
Deselect each global template, click OK and create a new document.
You can either turn on each global template or close Word and re-open it to enable the templates again.
Shots in the dark but they could hit something.