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Problem syncing with another computer and loosing activities

nmk
New Member
Posts: 38
Country: Canada

Problem syncing with another computer and loosing activities

Hello,

 

We have 2 computers that used to sync nicely back and forth.  However, the last couple of days we have had problems syncing.  Everytime we sync - all my personal activities and all tasks dissapear.  I have restored the database from a back up and we have synced again a couple of times.  Each time we sync now my activites and the tasks dissapear.  Please help us know how to solve this.  We have a current backup of the main database - but data entered on the 2nd computer is not transferred without loosing activities & tasks.

 

Thank you kindly

Moderator
Posts: 704
Country: USA

Re: Problem syncing with another computer and loosing activities

nmk,

 

I would strongly suggest running a database Check and Repair on both computers, then running the sync, then running check & repair again.  If your activities do not return, try running a full barrage of database maintenance by following these instructions: http://kb.sagesoftwareonline.com/app/answers/detail/a_id/19642

Billy Clark
Swiftpage
Act! Knowledgebase: http://kb.act.com
nmk
New Member
Posts: 38
Country: Canada

Re: Problem syncing with another computer and loosing activities

OK - tried all your suggestions.  All the tests say repair or rebuild done successfully.  When I try to log in again under the 'repaired database' now the first thing that comes up is the following error:  Error: Invalid recur spec: Monthly named - day pattern with no modifier.  I have no idea what this is or why it couldn't be repaired with the tests.  I've tried almost all of them.  I don't use reports so I didn't do those...  Thank you for your help - any more ideas??  Act is vital for our business - so having it working again is critical.

Moderator
Posts: 704
Country: USA

Re: Problem syncing with another computer and loosing activities

It seems like you have at least one broken recurring activity.  When I see this error it's because of an activity that is syncing between Google or Outlook.  Are you currently syncing activities with either of these platforms?

 

Usually I would send these types of issues to our database managament team to have them repair the database. 

Billy Clark
Swiftpage
Act! Knowledgebase: http://kb.act.com
nmk
New Member
Posts: 38
Country: Canada

Re: Problem syncing with another computer and loosing activities

We aren't syncing with either Google or Outlook.  Just between a Mac (running a Windows platform) and Windows 7.  How do I send it to the datatbase managment team to repair it?? and what will that cost??

Moderator
Posts: 704
Country: USA

Re: Problem syncing with another computer and loosing activities

Database services: http://kb.sagesoftwareonline.com/app/answers/detail/a_id/24758/kw/database%20repair

 

They charge based off of the number of contacts, but they don't charge until they have the database fixed.  It's a good way to tell if there is anything they can do in the first place.  i would suggest sending it in, anyways.  At the very least we can determine if it is a database issue or not.

Billy Clark
Swiftpage
Act! Knowledgebase: http://kb.act.com