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Problem saving Backup file to thumbdrive

Copper Contributor
Posts: 99
Country: USA

Problem saving Backup file to thumbdrive

When trying to save my ACT/ACT Data/Backup file to my thumbdrive (SanDisk USB 2.0 flash drive) I get the following message:

 

"Microsoft Visual C++ Runtime Library.  This application has requested the Runtime to terminate it in an unusual way.  Please contact the application's support team for more information."

 

I used to regularly save my Backup file to a thumbdrive regularly for redundant backup but sudenly could not do so.  Bought a new thumb drive and still can no longer save it.

 

I have Sage ACT! Pro 2012 Version 14.1.108.0 and use Windows 7.

 

Help?

Bronze Contributor
Posts: 1,393
Country: USA

Re: Problem saving Backup file to thumbdrive

I'm wondering if the SANdisk has a security program running on it.

 

Also, you didn't mentiopn if youi were using the ACT internal backup program that creates a ZIP file.  Make sure you do and that there is enouogh room on the thumb drive.

John Purdy
ACT! Premium 2016 (V. 18)
Main: HP 9470M 8GB, Win 10 Pro, & Exchange 2013 & Office 365, 32bit
Remote: Dell XPS Ultrabook with 4GB & Win 10 Pro, Office 365 32bit & Exchange 2013
Copper Contributor
Posts: 99
Country: USA

Re: Problem saving Backup file to thumbdrive

Hi John,

 

Yes, the SanDisk thumb drives do have security programs.  That's one of the reasons I use that particular brand of thumbdrive.

 

And yes the Backup file is a compressed ZIP file that ACT creates at ACT Data / Backup on my hard drive.

 

And, no, I have plenty of space on the 16 Gig thumbdrives.

 

Up until recently I had no problem saving my Backup file on my older thumbdrive and only bought a new one because I thought the old one was getting defective when I ran into this same problem.  

 

Did something change at ACT that is causing my problem now?

 

Thanks for any advice you can offer.  

Bronze Contributor
Posts: 1,393
Country: USA

Re: Problem saving Backup file to thumbdrive

Since I'm not an engineer but an ACT Evangelist, I'm sure that one of the more learned ACT Gurus will jump in with some suggestions.  I know I backup to a thumb drive when I'm out of the office and using my field system without any problems.

 

Wish I could be of more help.

John Purdy
ACT! Premium 2016 (V. 18)
Main: HP 9470M 8GB, Win 10 Pro, & Exchange 2013 & Office 365, 32bit
Remote: Dell XPS Ultrabook with 4GB & Win 10 Pro, Office 365 32bit & Exchange 2013
Copper Contributor
Posts: 99
Country: USA

Re: Problem saving Backup file to thumbdrive

Thanks anyway, John.

 

I can save non-ACT ZIP files to the SanDisk thumbdrives through their encryption program without difficulty.

 

I also can drag and drop the ACT Backup files to the root of the thumbdrive ...but then those files are not encrypted.

 

As I mentioned, I used to be able to drag and drop the ACT backup files to the SanDisk encrypted window but for some unknown reason I am now getting this cryptic error message when I try, and the SanDisk program freezes ...both on my old thumbdrive where it worked before and now on my two new SanDisk thumbdrives as well.

 

Very weird and very troublesome.

 

I do hope someone such as an ACT engineer will look at this problem and be able to advise me as to what to do to fix it.

 

I back up my ACT Backup files daily through the ACT Scheduler and also back those files up through Carbonite on the Cloud, but I like to keep a thumbdrive off site for a quick restore of my database if there were a fire in my office for example.

 

Thanks again for your efforts!

Nickel Elite Contributor
Posts: 934
Country: USA

Re: Problem saving Backup file to thumbdrive

[ Edited ]

 

Insure that you have installed act2012 pro srvc pack1 hotfix7

reference download center link http://act.com/support/downloads/sage-act-pro-2012/ 

 

also manually check for windows updates.

 

Insure that act scheduler or carbonite or other automated cloud backup thingys are not active/running, while you try to perform your regular ACT! db backups.

 

Insure that you are not runing a sync of some sort whilst performing your act! db backups.

 

This error message info from the act knowledge base should help you if above info fails.

http://kb.swiftpage.com/app/answers/list/kw/Microsoft%20Visual%20C%2B%2B%20Runtime%20Library.%20%20T... 

cheers - FSB

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
Copper Contributor
Posts: 99
Country: USA

Re: Problem saving Backup file to thumbdrive

Thank you, Fillstaff,

 

How can I know whether or not I have already installed act2012 pro srvc pack1 hotfix7 ?

 

Again, I have Sage ACT! Pro 2012 Version 14.1.108.0 on Windows 7.

 

Much appreciate your help!

 

Copper Contributor
Posts: 99
Country: USA

Re: Problem saving Backup file to thumbdrive

I should add that I did install on 5/6/2013 ACT_Pro_2012.SP1  .

Nickel Elite Contributor
Posts: 934
Country: USA

Re: Problem saving Backup file to thumbdrive

[ Edited ]

Refer: ACT! 2012 pro / Help / About.. After you install spk1 with hotfix7, you will see hot fix 7 at end of your version number.

Based on the version info you provided, you only have spk1 but none of the hot fixes.

Always go to the act download center to check for act updates.

http://act.com/support/download-center/       http://act.com/support/downloads/sage-act-pro-2012/  

cheers - FSB

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
Copper Contributor
Posts: 99
Country: USA

Re: Problem saving Backup file to thumbdrive

Thank you, FSB,

 

I have installed the HotFix 7 as you suggested but the problem continues.

 

I was also careful to restrt my computer before testing this again.

 

ACT! works fine but I still cannot save the compressed ZIP Database Backup file to the encrypted section of my SanDisk thumbdrive.