03-26-2014 08:19 AM
I have a problem linking companies between Sage Act (Pro 2012) and Sage 50 Accounts (2013). The problem is that the links keep disappearing. That is to say, the 'linked' icons next to the companies in list view keep disappearing for either most or all companies in my database. I consequently have to keep re-linking each Act company with the same company in sage accounts, using the 'create link' function within act. The links disappear intermittently, sometimes every month or so, but it has happened twice in the past 2 days, and it is very disruptive having to keep re-linking.
Any ideas why this keeps happening? We are a small wireless network of 4 pcs (with data stored on one of the PCs) all on Windows 7.
This is my first post in this forum and I would appreciate any help!! Thanks very much.
03-26-2014 10:02 AM - edited 03-26-2014 10:09 AM
I do not have enough info yet but here are some things to try.
First Manually check for windows updates. Install them.
what is your complete version of act2012 pro? refer: Help / About
Manually insure you have the most recent act2012 pro uk servicepaks / hotfixes refer link http://act.com/support/download-center/
Do the same with your Sage 50 Accounts product - refer link http://na.sage.com/us/sage-50-accounting
Still have problem? Consider running the database Rebuild options using ACTDIAG.
I run ACTDIAG on my databases monthly. The Rebuild options.
More info about actdiag from the act knowledge base - refer link uk accounting links
and how to run actdiag - refer link http://kb.swiftpage.com/app/answers/list/kw/loosing%20accounting%20links/search/1#s=eyJzZiI6eyIxNzYi...
03-26-2014 10:35 AM
ACT! doesn't have anything to do with the link with Sage 50, that is fully provided by Sage 50. There is also the issue that Sage may be discontinuing their various links to the ACT! database because the ACT! program is now owned by Swiftpage. Try contacting Sage 60 to see if they can offer any help. Another option would be check actaddons.com, I believe there may be a third party linking program.
03-26-2014 11:18 AM
Sage 50 Accounting available in USA and what was called Peachtree until Sage renamed it, is a different product than the UK product, Sage 50 Accounts. I don't know of any 3rd party add-on for Sage 50 accounts.