06-11-2009 03:26 PM
I am struggling with editing a document template. We are using ACT 11.0 and Word 2003.
When I open the template no "Add Mail Merge Fields" dialog box appears.
ACT Help tells me "Word 2002 or 2003: From the ACT! menu, select Show Field List. "
but, alas, there is no ACT! menu to select from!
What am I doing wrong?
06-12-2009 09:49 AM
I followed instructions and both value data were already set at 3 ...and, as I said, I can't see it. Sigh.
I changed over to the ACT word processor and that works fine. I can see all the contact fields and edit templates no problem. I still would prefer to use Word as it makes printing envelopes easier than with ACT WP .
Any other suggestions would be greatly appreciated.
06-15-2009 05:50 AM
Youre normal.dot template may be damaged. Do a search on your C drive for that file and when you find it rename it normal.old
Restart Word and Word will then recreate the template.
If you can't find normal.dot then your Word has become corrupted and you need to reinstall
06-15-2009 12:07 PM
A couple of other things to look at:
- Check macro security settings in Word (Tools/Macro/Security)...set to low
- In your registry, make sure you have full permissions (full control to Everyone) to this key: HKEY_CLASSES_ROOT \ Word.Application \ CLSID
- Run Detect & Repair in Word (under Help menu)
- May need to uninstall/reinstall ACT! as the two programs may not have linked properly when ACT! was installed
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.