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Problem Upgrading ACT! for Financial Professionals 10 to 11

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New Member
Posts: 4
Country: United States
Accepted Solution

Problem Upgrading ACT! for Financial Professionals 10 to 11

Hi everyone and thanks in advance for any help.

I am new to ACT! and just upgraded ACT! for financial Professionals 10 to 11, every thing went over fine and with out a problem or so I thought. After playing around with it I noticed that all of my contacts came over but I am missing all the information under the accounts tab and any scanned documents I had attached to their contact is now gone as well. How do I go about getting this information back? I did the back up in multiple locations before I upgraded just incase anything went wrong.

 

Thank You,

Eric


Accepted Solutions
Solution
Accepted by topic author ericmichaels
‎09-25-2015 03:20 AM
Moderator
Posts: 4,395
Country: USA

Re: Problem Upgrading ACT! for Financial Professionals 10 to 11


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Moderator
Posts: 4,395
Country: USA

Re: Problem Upgrading ACT! for Financial Professionals 10 to 11

Eric,

 

Can you go to Help > About ACT! and tell me if it still shows the version as 10.0.2.191x70

 

Thanks, 

New Member
Posts: 4
Country: United States

Re: Problem Upgrading ACT! for Financial Professionals 10 to 11

Yes it does show version 10.0.2.191x70. I did try to restore the database from the back up I had to see if that would bring back the information in the account tabs but did not work and it updated the database again as soon as I did this, I dont know if that would be the cause of it showing as version 10.0.2.191x70 or not.

 

Thanks agian,

Eric

Solution
Accepted by topic author ericmichaels
‎09-25-2015 03:20 AM
Moderator
Posts: 4,395
Country: USA

Re: Problem Upgrading ACT! for Financial Professionals 10 to 11

New Member
Posts: 4
Country: United States

Re: Problem Upgrading ACT! for Financial Professionals 10 to 11

That fixed my problem! Thank you so much for all your help.

 

Eric