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Problem In Installating ACT! by Sage 2006 V.8.0

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New Member
Posts: 21
Country: India

Re: Problem In Installating ACT! by Sage 2006 V.8.0

Any More Idea what could be the root of this problem? i have followed all the procedure as said till now.

 

but cant find out solution. please help.

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Nickel Elite Contributor
Posts: 567
Country: USA

Re: Problem In Installating ACT! by Sage 2006 V.8.0

[ Edited ]

Sorry I didn't see this post until now.

 

Open the C:\ drive of the machine and see if you have one of the following entries:

 
Premium tier product:

 

  • C:\Program Files\InstallShield Installation Information\{919E620B-92B9-4F0C-8A98-4F390687AC14}
  • C:\Program Files\InstallShield Installation Information\{23C80083-644E-467B-95D7-2CE5563BAD67}
  • C:\Program Files\InstallShield Installation Information\{6D4111AC-12C2-4169-87B2-6D9FFF4FD9A4}

Standard tier product:
  • C:\Program Files\InstallShield Installation Information\{341E9A67-9E45-4CAE-9AAC-49AD3EBACA41}
  • C:\Program Files\InstallShield Installation Information\{BC3B878B-0B4A-4D62-BD2C-743E2A110AA9}
  • C:\Program Files\InstallShield Installation Information\{5147FA97-0272-40B2-A63E-67650823E55E}

 

 
I suspect you likely have a listing of the red bolded verision, but if you it or any of the others, delete it/them and attempt your install again.
 
Please post your results.
 
thanks,
-Matt
 

 

Message Edited by MMcFadden on 01-06-2009 04:06 PM
Message Edited by MMcFadden on 01-06-2009 04:06 PM
Matthew McFadden
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New Member
Posts: 21
Country: India

Re: Problem In Installating ACT! by Sage 2006 V.8.0

I have serached each entry one by one but no search result found.

 

please post more details. 

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Nickel Elite Contributor
Posts: 567
Country: USA

Re: Problem In Installating ACT! by Sage 2006 V.8.0

Search for the following string on the hard drive of the machine as well as through the registry, if found, delete it.  Somewhere on the machine there is an orphaned GUID value that is preventing your reinstallation:

 

BC3B878B-0B4A

 

This is the initial value of the ACT! 2006 Standard edition product GUID.

 

thanks

Matthew McFadden
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New Member
Posts: 21
Country: India

Re: Problem In Installating ACT! by Sage 2006 V.8.0

I have found this entry in registry and deleted as per u said. also i have found entries that you told to search in hard drive before this post. i also deleted those entries from hard drive.

 

now it does proceed into install shield but once it comes to stage of Copying files one box pop us saying " we have detected an unsupported ACT7 Instance of Microsoft SQL Server 2000. Please Unistall this instance before countinuing to installation." 

 

as we have searched through registry and Local harddrive for SQL entry. and deleted whatever is found on registery. but didnt solve the problem.

 

please suggest what to do. 

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Solution
Accepted by topic author Tech_ktpl
‎09-25-2015 03:20 AM
Nickel Elite Contributor
Posts: 567
Country: USA

Re: Problem In Installating ACT! by Sage 2006 V.8.0

Somewhere on you machine there is now a reference to ACT7.  You need to search the registry and the hard drive for this value an delete it.

 

 

Matthew McFadden
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New Member
Posts: 21
Country: India

Re: Problem In Installating ACT! by Sage 2006 V.8.0

Hi MMcFadden, i really appriciate your efforts for solving this problem.

 

finally the problem has been solved and now its working great! 

 

thanks a lot Smiley Very Happy

 

 

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Platinum Elite Contributor
Posts: 14,822
Country: Australia

Re: Problem In Installating ACT! by Sage 2006 V.8.0

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New Member
Posts: 21
Country: India

Re: Problem In Installating ACT! by Sage 2006 V.8.0

I think all the factors are the solution as i have gone step by step everyday with each post solution.

 

so thanks to both of you for giving me proper solution to fix this issue.