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Problem Importing salutations to existing records

New Member
Posts: 5
Country: Hong Kong

Problem Importing salutations to existing records

I have a problem adding salutations to existing contacts in ACT! 2008.

 

For some reason the salutations (such as Mr. Mrs. etc.) were not imported when i first imported my contact records. I exported to Excel the contacts i want to add the salutation to. In Excel I populated the Name Prefix field with all the correct salutations and then i uploaded the file back into the ACT database using the Replace from Source option.

 

For some reason the import will not add anything to the Name Prefix field. I have verified that various saluations that i use are listed in the Name Prefix list under Preferences.

 

Is it possible that you can't add salutation after the initial import?