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Pro V21.1 E-mail attachments open in compose

New Member
Posts: 1
Country: USA

Pro V21.1 E-mail attachments open in compose

We have recently upgraded ACT! to v21 as well as Outlook to 2016.

 

Seems any new e-mails that are automatically attached to ACT will only open in "compose" or "reply" mode when opened within the ACT history and not as a standalone e-mail message.

 

But I just found out if I go into the Outlook Add-In toolbar and manually attach an e-mail message, it seems to open normally within ACT as an e-mail attachment I can choose to reply or forward or any other option.

 

I can attach screenshots if needed.

 

Any help would be great!

 

Sam

Nickel Elite Contributor
Posts: 595
Country: Germany

Re: Pro V21.1 E-mail attachments open in compose

Unfortunately this is a known bug, fixed in the latest version 22.1 update4
Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de