10-17-2012 12:48 PM
It isn't even an option in the Preferences menu. I have searched the knowledgebase and the forums and find nothing recent related to this issue. The older things I have found are irrelvant as they are for older products.
THis is getting frustrating... Evertyhing was peachy until I upgraded to Office 2010 and Act Pro 2013. I was on Office 2007 and Pro 2011 and it worked like a champ.
10-17-2012 01:18 PM - edited 10-17-2012 01:18 PM
If you upgraded or installed Office after you installed ACT! 2013, the two programs may not have properly connected. To resolve, you will need to uninstall/reinstall ACT! as Office needs to be in place prior to installing ACT!.
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
10-17-2012 03:07 PM
I jsut tried that. It didn't work. WORD is not even listed in the drop down menu of the word processor section of the communications tab in the preferences area.
10-18-2012 06:00 AM
10-18-2012 06:20 AM
I didn't install Outlook so it doesn't show as an option. The ACT buttons are showing up in WORD though. I'm uninstalling both and will reinstall according to your instructions.
10-18-2012 11:22 AM
I uninstalled both Act and Office. I reinstalled Office, making sure it was the 32 bit version. I rebooted then reinstalled ACT. Rebooted again. WORD is still not an option under the Communications tab of the Preferences module. ACT buttons are still showing up in WORD. I am growing more frustrated as I need to get to work, not play with this all day. But I am unable to write letters using my existing templates.
10-22-2012 06:39 AM
Hello? If I can't get a solution, can I get a refund and just go back to Pro 2011? The added features of Pro 2013 are not attractive to me if I can't even write a letter from ACT.
10-22-2012 07:47 AM
You referenced an article previously, the following article was written for older versions of ACT! but is still relevant - try the steps to update the permissions for the registry key (Windows 2003 Server/XP): KB Article 13756
For Windows 7/Vista: click Windows Start button > type 'regedit' into the Search field > press ENTER key.
And to check:
- Is the version of Office a special version? (Home/Student/other)
- Is Office installed in 'Click to Run' mode? If yes, that is the cause of the problem. Office must be a full installation.
02-23-2013 02:10 AM
Greetings. Is this thread still an issue today (February 23, 2013)? I am running a new computer with Windows 8 Pro 64 bit and do not have any version of Microsoft Word installed (other than a trial version which I have not yet opened).
1) Will I have a problem with making Word the default word processor if I install the newest version of Word/Office after Act 2013 Pro?
2) Any known issues with using Office 365 online versions of Word and Excel with Act Pro 2013?
3) Does Word still need to be the 32 bit version on a 64 bit Windows 8 Pro operating system?
4) Are there any cautions/issues/limitations if I just use the word processor built into Act 2013 Pro? I am willing to recreate templates?
02-25-2013 07:11 AM