11-17-2012 10:18 PM
Hello...I'm running ACT! 2012 Pro on a Windows 7 Pro (64bit) machine.....got the following error when trying to re-index & backup:
11-18-2012 04:53 PM
The password can be blank, however you can't create a database without a User name, so when the database was first created a user name would have been entered. Try different combinations of your name with no password.
When you say you ran ActDiag as prescribed I assume you mean you referred to some solutions from a knowledge base article.
My other question would be, have you successfully created a previous backup of this database? Also, can you either create a new test database and back it up, or back up the demo database without error?