12-05-2011 03:35 PM
I have a Plugin from my phone provider 8x8.com that integrates ACT.
I select CALL from Act, it dials the number, and after the call it brings up a HISTORY so I can type a memo about the call.
Worked great, until.. now it ONLY brings up the same contact every time and not the actual person it just dialed.
Act Pro2011 HF5
I reinstalled HF5 with no change, rebooted, did Check and Repair.
Naturally 8x8.com says its not their problem and we all know what ACT tech support says.
12-06-2011 12:18 PM - edited 12-06-2011 02:32 PM
No reason I installed HF5. It was probably a mistake. Habit? (Bad habit?)
Is it possible to rollback HF5? (I MEANT to say roll back to HF4)
I've heard it (HF5) can cause sync problems?.
Edited for clarity
12-07-2011 07:34 AM - edited 12-07-2011 07:38 AM
To revert back to Hot Fix 4 (from Hot Fix 5) will require uninstalling Sage ACT!, re-installing Sage ACT!, then applying the Service Pack 1 update (if necessary), then applying the Hot Fix 4 update.
Update: This does not require uninstalling Microsoft SQL Server.
Note: Databases update to Hot Fix 5 can be opened with a Hot Fix 4 installation.
Here is an article with a link to download Hot Fix 4: KB Article 28366
01-13-2012 07:23 AM
I am wondering if Hf6 corrects any of the issues noted after HF5.
In a moment of restraint, I have elected not to go to HF6 yet...