Community
Showing results for 
Search instead for 
Do you mean 
Reply

Pro 2011 8x8 VOIP plugin

Copper Contributor
Posts: 62
Country: USA

Pro 2011 8x8 VOIP plugin

I have a Plugin from my phone provider 8x8.com that integrates ACT.

 

I select CALL from Act, it dials the number,  and after the call it brings up a HISTORY so I can type a memo about the call.

Worked great, until.. now it ONLY brings up the same contact every time and not the actual person it just dialed.

 

w7-32

Act Pro2011 HF5

I reinstalled HF5 with no change, rebooted, did Check and Repair.

 

Naturally 8x8.com says its not their problem and we all know what ACT tech support says.

 

Thank you.

 

TJ

 

**************
Phoenix, AZ
4 user Act 2011HF5
W7 (32&64) on a W7-64 "Server"
Outlook 2003 and 2007
Bronze Super Contributor
Posts: 1,170
Country: USA

Re: Pro 2011 8x8 VOIP plugin

Was there a reason you re-installed HF5?

 

Had you just installed HF5 originally when it broke?

Copper Contributor
Posts: 62
Country: USA

Re: Pro 2011 8x8 VOIP plugin

[ Edited ]

No reason I installed HF5.  It was probably a mistake.  Habit?  (Bad habit?)

 

Is it possible to rollback HF5?  (I MEANT to say roll back to HF4)

I've heard it (HF5) can cause sync problems?.

 

Edited for clarity

**************
Phoenix, AZ
4 user Act 2011HF5
W7 (32&64) on a W7-64 "Server"
Outlook 2003 and 2007
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Pro 2011 8x8 VOIP plugin

[ Edited ]

To revert back to Hot Fix 4 (from Hot Fix 5) will require uninstalling Sage ACT!, re-installing Sage ACT!, then applying the Service Pack 1 update (if necessary), then applying the Hot Fix 4 update. 

 

Update: This does not require uninstalling Microsoft SQL Server.

 

Note: Databases update to Hot Fix 5 can be opened with a Hot Fix 4 installation.

 

Here is an article with a link to download Hot Fix 4: KB Article 28366

Greg Martin
Sage
Copper Contributor
Posts: 62
Country: USA

Re: Pro 2011 8x8 VOIP plugin

This is assuming HF5 is my problem?

Tj

**************
Phoenix, AZ
4 user Act 2011HF5
W7 (32&64) on a W7-64 "Server"
Outlook 2003 and 2007
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Pro 2011 8x8 VOIP plugin

Correct. My answer only addresses the question of how to revert back to Hot Fix 4.
Greg Martin
Sage
Copper Contributor
Posts: 62
Country: USA

Re: Pro 2011 8x8 VOIP plugin

I am wondering if Hf6 corrects any of the issues noted after HF5.

Safe?

 

In a moment of restraint, I have elected not to go to HF6 yet...

**************
Phoenix, AZ
4 user Act 2011HF5
W7 (32&64) on a W7-64 "Server"
Outlook 2003 and 2007