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Please help. Just loaded Act Pro 2011 onto Windows 7 only get "error message" Data base cannot be accessed

jdr
New Member
Posts: 3
Country: USA

Please help. Just loaded Act Pro 2011 onto Windows 7 only get "error message" Data base cannot be accessed

 

 

I just loaded Sage Act 2011 Pro on to my computer. When I try to open it, I get an error message:

 

"The data base main could not be accessed. In order to access this data base, check your network connection and verify that your database server is available. It may be necessary to disable any firewall software on your computer or the server."

 

Then I have to force quit because the program is not responding.

 

Any suggestions?

 

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Please help. Just loaded Act Pro 2011 onto Windows 7 only get "error message" Data base cannot be accessed

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Please help. Just loaded Act Pro 2011 onto Windows 7 only get "error message" Data base cannot be accessed

Hello jdr,
Welcome to Sage ACT! Community. The most common reason for this error is that SQL Server is not running. For instructions on how to correct this, please see the following Knowledgebase article:
http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=2821...

For additional solutions for this error, please see this Knowledgebase article:
http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1964...

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.