Community
Showing results for 
Search instead for 
Do you mean 
Reply

Please Help .... Cannot import any contact information into Act 2010.

New Member
Posts: 2
Country: USA

Please Help .... Cannot import any contact information into Act 2010.

When I  attempt to import anything (excel csv, text, or another act database) into my Act 2010 database, it runs through the process and seems like it is working fine. Then, when I go to view the new contacts in my database they are not there. I have tried everything: .csv file, .txt file, I even tried creating another database on another computer and importing  it - still doesn't work. (By the way the imports work fine on my other machine - but that is with a different version of Act). Can anyone help and/or give suggestions on why this might be happening? Thank you!

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Please Help .... Cannot import any contact information into Act 2010.

Hello GAbs,
The first thing I would check is to make sure duplicate checking is on and properly configured. In ACT! 2010, you would go to Tools > Preferences > General tab, and click the Duplicate Checking button. Detailed instructions to import a .csv or .txt file are in the following Knowledgebase article:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1520...

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.