08-08-2012 06:37 AM
08-08-2012 06:50 AM
Not in the near future as far as I am aware, there are a number of providers who already handle that type of integration so we are focusing on the business who have already made a PBX investment but wish to also have CTI.
This may change in the future but for the moment there is enough of a market that do have common hardware PBX’s and not many providers fully support that.
08-08-2012 07:14 AM
08-08-2012 07:20 AM
Fair enough, maybe something for us to consider but for the moment we are only compatible with the aforementioned list of PBX's.
Either way we can offer a free 30 day trial straight from our website so still may be worth a look.
08-08-2012 09:02 AM
08-08-2012 09:10 AM
The CTI for Sage ACT server that comes with the download has a demo mode that I personally use for demonstrations so you don’t need a full PBX to give it a go.
I believe that Terminal services or Citrix shouldn't be an issue but we always recommend running the 30 day trial before purchase as each business infrastructure can be different.
There aren’t requirements for the PBX to interact directly with a user’s machine other than through our CTI software.
08-08-2012 09:20 AM