Community
Showing results for 
Search instead for 
Do you mean 
Reply

Phone fields don't show up in layout after being added to ACT! 2012 database

Highlighted
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Phone fields don't show up in layout after being added to ACT! 2012 database

[ Edited ]

We have discovered an issue where phone fields cannot be created in a database that was converted to ACT! 2012 from ACT! 2007 or ACT! 2008. The field appears to be created, but does not appear in the field list, and you get the error described when trying to create another phone field of the same name. If this is the case with your databases, then this is the issue you are experiencing. We are currently investigating the cause of this issue and will post an update when more information is available, or a workaround or solution is identified. We apologize for any inconvenience this may cause.

Possible workarounds:
- Use another field type for phone numbers
- Create an empty copy of your database and import your current database into the empty copy (if this does not work, then you may need to create a new database and import into that)

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

New Member
Posts: 9
Country: USA

Re: Phone fields don't show up in layout after being added to ACT! 2012 database

I have this same exact issue, have you fixed this problem yet?

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Phone fields don't show up in layout after being added to ACT! 2012 database

This issue has been resolved in Sage ACT! 2013.

For 2012, you can resolve this issue by creating a new database and importing your original database into the new one. Or use a different field type and specify a field format.
Greg Martin
Sage