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Phone field in free text format. Possible?

PHB
New Member
Posts: 4
Country: France

Phone field in free text format. Possible?

Hello,

everything is in the title : I would like to have an official act! phone/mobile/fax field in text to be able to do what I do want with it.

 

Is it possible?

 

By official, I mean it can be connected to outlook official phone field.

 

Thanks for your answers.

Regards,

PHB

Copper Elite Contributor
Posts: 227
Country: New_Zealand

Re: Phone field in free text format. Possible?

If I understand your question correctly, it's there already.

In any Contact record, click on the button at the right hand end of any phone field.

In the little window that opens, click on the drop-down in Formats. You will see Free Form as an option.

To make that the default, click the Edit Formats button.

 In the Edit window check the box next to Free Form. (Note, that will change the default for all your Phone number fields).

You can also create your own phone number layouts.

 

I use the Free Form for Toll Free numbers as they are often written as 0800 4PCHELP (472 4357).

 

Cheers,

Graham.

 

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Phone field in free text format. Possible?

The only think that can't change is that the Country Code field is separate and the ACT! sync to Outlook doesn't send it.

If you need that, then there are third-party products that sync to Outlook or directly to mobile phones that do it properly.
PHB
New Member
Posts: 4
Country: France

Re: Phone field in free text format. Possible?

Hi Graham,

thanks for your answer.

 

Unfortunately, the free existing format is not so free : it is impossible to enter a "+" for the international format (instead of the "00").

I work with a lot of international customer and need this international format.

 

Regards,

PHB

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Phone field in free text format. Possible?

Well, you do have the CC field ... are you wanting the data in Outlook specifically or are you just wanting it on a mobile phone?
PHB
New Member
Posts: 4
Country: France

Re: Phone field in free text format. Possible?

Hi Mike,

thanks for your answers.

 

The issue I face, linked to the fact I cannot enter the "+", is that outlook phone fields are connected to act! phone fields.

Currently, I have created alternative fields, but cannot connect them to outlook and then cannot synch contacts.

This feature is particularly powerful.

I want to use these fields in both outlook and smartphone.

 

What is the CC field?

 

Regards,

PHB

 

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Phone field in free text format. Possible?

If you click the button to the right of the phone field and set the country there, this works with all the dialling software. To properly use it in a smart phone, you need to use something like Handheld Contact
PHB
New Member
Posts: 4
Country: France

Re: Phone field in free text format. Possible?

I have tried.

It is catastrophic :

  - during an import, numbers are truncated.

  - during an export, the country code is added (sometimes).

  - it is necessary to enter formats for each country.

  - and it becomes catastrophic if you forgot one !

  - for a country like germany, you have many formats for landlines.

 

I come back to my first text : this is why I would like to be free on the format : a simple text field.

 

rgds,

PHB

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Phone field in free text format. Possible?

Just make the numbers free form for countries you're not sure of ... I have contacts in over 100 countries and it works fine for me.

Free text doesn't work for phone numbers as only specific characters can be handled by phone systems.