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Phone Formats not available - only Freeform available

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New Member
Posts: 14
Country: New Zealand
Accepted Solution

Phone Formats not available - only Freeform available

A new installation of ACT! Pro 2012 with country New Zealand will not hold any phone formats entered.

It accepts the format, then it is not available when you try to select it.

I Change the country to United States and I can enter multiple phone formats and they stay available.

I tried it on the Demo database and the same issue occurred.

The machines are Windows 7

I hope someone has a solution as the client is not happy.

 


Accepted Solutions
Solution
Accepted by topic author A2ZDATA
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Phone Formats not available - only Freeform available

Is the location correctly set in:
Control Panel | Phone and Modem
Also click Edit and make sure the Country is correct

In ACT!, make sure the My Record phone field is filled in and correctly formatted for every user

Also check this reg key for all the phone country codes

View solution in original post


All Replies
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Phone Formats not available - only Freeform available

New Member
Posts: 14
Country: New Zealand

Re: Phone Formats not available - only Freeform available

2 x Win 7machines and the DB is on the SBS 2011

Solution
Accepted by topic author A2ZDATA
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Phone Formats not available - only Freeform available

Is the location correctly set in:
Control Panel | Phone and Modem
Also click Edit and make sure the Country is correct

In ACT!, make sure the My Record phone field is filled in and correctly formatted for every user

Also check this reg key for all the phone country codes
Copper Contributor
Posts: 83
Country: NZ

Re: Phone Formats not available - only Freeform available

I have just struck this exact same problem with a new Act! v17.1 database. Have checked Mike's suggestionss & nothing to change in that regard. The registry key wasn't included in the post so haven't done that part though. Anyone else come across this & is there a solution? I see that it isn't reported as an outstanding bug in v17.1.

Copper Contributor
Posts: 83
Country: NZ

Re: Phone Formats not available - only Freeform available

Just to advise - I have resolved this issue by opening the TBL_PHONEMASK table & manually editing several records to add the NZ phone formats I required. Prior to that I had tried copying the DB to a new DB, copying the DB structure to a blank DB, but in all cases I was unable to add new NZ phone formats. I could add formats for other contries though. Also, not a problem in the demo DB.