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Phone Field Format Does Not Default To United States

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Bronze Contributor
Posts: 1,393
Country: USA
Accepted Solution

Phone Field Format Does Not Default To United States

In completing an import of new contacts into ACT, the phone field formats as free form and not the United States.

 

Both the country in MY CONTACT and the importated records show United States.

 

So, 2 questions:

 

1.  How do I get ACT to format the phone numbers correctly on an import?

 

2.  Is there a way to re-format multiple records once they have been imported?

 

Thanks for your help.

John Purdy
ACT! Premium 2016 (V. 18)
Main: HP 9470M 8GB, Win 10 Pro, & Exchange 2013 & Office 365, 32bit
Remote: Dell XPS Ultrabook with 4GB & Win 10 Pro, Office 365 32bit & Exchange 2013

Accepted Solutions
Solution
Accepted by topic author jnpurdy
‎09-25-2015 03:20 AM
Nickel Elite Contributor
Posts: 530
Country: USA

Re: Phone Field Format Does Not Default To United States

[ Edited ]

Hi John,

 

This KB details how to reformat the phone field for multiple records: http://kb.swiftpage.com/app/answers/detail/a_id/14410/

 

Michael Kadlub
Act! Support Manager
Keystroke Quality Computing Inc.
800-857-0558, x.310
MichaelK@kqc.ca
www.keystroke.ca

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Solution
Accepted by topic author jnpurdy
‎09-25-2015 03:20 AM
Nickel Elite Contributor
Posts: 530
Country: USA

Re: Phone Field Format Does Not Default To United States

[ Edited ]

Hi John,

 

This KB details how to reformat the phone field for multiple records: http://kb.swiftpage.com/app/answers/detail/a_id/14410/

 

Michael Kadlub
Act! Support Manager
Keystroke Quality Computing Inc.
800-857-0558, x.310
MichaelK@kqc.ca
www.keystroke.ca
Silver Super Contributor
Posts: 2,328
Country: USA

Re: Phone Field Format Does Not Default To United States

The SnapInTool FixPhoneMasks will update all of the phone masks in the entire database and set them to whatever you want as a default.

 

Stan


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Bronze Contributor
Posts: 1,393
Country: USA

Re: Phone Field Format Does Not Default To United States

I hate it when things are hidden in plain sight.

 

Thanks Michael.

John Purdy
ACT! Premium 2016 (V. 18)
Main: HP 9470M 8GB, Win 10 Pro, & Exchange 2013 & Office 365, 32bit
Remote: Dell XPS Ultrabook with 4GB & Win 10 Pro, Office 365 32bit & Exchange 2013