01-11-2018 06:32 AM
Any further thoughts?
It's getting silly! All activities apart from Call, Appointment, Meeting & To Do are changing to 5 mins duration, timeless, 0 mins alarm. This isn't the default for anything.
It it causing me to lose times and durations of activities - which if only logged on ACT are being lost!!
Also, even after rescheduling they can change immediately after sync with Google Calendar. This happened 5 time this morning on one activity!
I did remove the only external input to Google & replaced it with another. But the above problems still occurred. Have since deleted that too.
A constantly self-changing diary isn't much use!
01-11-2018 09:14 AM
It's got worse!
Tried cleaning up integration by reinstalling a clean Google Calendar app on my phone, deleting an old calendar In case it was causing issue), cleared all entries online on Google and did this: http://kb.act.com/app/answers/detail/a_id/33804
Then set up integration again. 2 problems:
sadly last scheduled back-up was just after making changes so cannot recover lost activities (loads of them!!!)
I'm unlinking Google again and rebuilding Act activities.
Can you please advise on:
01-12-2018 01:30 AM
01-12-2018 06:55 AM
Thanks, I've set up a dummy database. Will test for a while. This time, Google is thankfully showing activities.
Will the dummy database sync when it;s not open i.e. when I'm using my main database? Or do I need to open it
Also, how do I take out a temp support package?
01-12-2018 07:52 AM
01-12-2018 08:32 AM
Thanks but just encountered a problem with syncing the dummy database to Google - it also affects my main database's address book on Outlook. meaning that I cannot attach email messages to contacts:
When I altered Outlook's default ACT address book, it stopped Google's calendar sync.
So that test has gone for a burton!
I've contacted support.
Any other ideas in the meantime?
Any other iedeas
01-12-2018 08:47 AM
01-15-2018 02:10 AM
01-15-2018 04:38 AM
I'm using ESET - is that known to cause any conflicts with ACT?
Nothing has been set up to exclude on ESET. What needs excluding? Is it the database, the application or what path?
01-15-2018 05:02 AM