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Performed update from onscreen alert and am now completely ACT disabled

New Member
Posts: 2
Country: USA

Performed update from onscreen alert and am now completely ACT disabled


We have had an update request flashing for a couple of weeks at each boot-up.  We have 3 users sharing a server database on Pro 2013, version 15.0.301.0.  Even after the update, yesterday, I kept using ACT.  Today I can't even get to the splash screen, but other users are fine.  How can I get back to where I was before the update?  ACT, itself, has been no help except to send me here.

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Performed update from onscreen alert and am now completely ACT disabled

Hello Bob,
Welcome to the ACT! Community. What exactly happens when you attempt to open ACT!?

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

New Member
Posts: 2
Country: USA

Re: Performed update from onscreen alert and am now completely ACT disabled

I get an immediate "Act has encountered a problem and has to close."    Not even the splash screen.  After I did the update I used ACT all afternoon, but not at all, today.

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Performed update from onscreen alert and am now completely ACT disabled

Try changing the 'compatibility mode' for Sage ACT!. To do this:
- right-click Sage ACT! icon > select Properties
- click Compatibility tab
- enable Compatibility mode > select XP Sp3 option
- click OK to apply and close
- double click on icon to open Sage ACT!
Successful of not?
Greg Martin
Sage