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People having issues with Act 2009 and Outlook 2007

Copper Contributor
Posts: 5
Country: United States

People having issues with Act 2009 and Outlook 2007

Not sure if anyone has had strange issues in history not showing up when performing an upgrade or any other type of operation.  I did, got no support, solved on my own.  What I did:

 

I added our DB to an MSDE instance following the instructions posted.  Upon doing such, user history did not show up anymore.  This is what I had to do to fix:

 

1.  Go into Outlook and remove the ACT! address book

2.  Close Outlook

3.  Go into ACT! and log into your DB

4.  Goto Tools/Preferences and select email setup

5.  When it lists the address book MAKE SURE you select Edit.  It may show the wrong username/password pair

6.  Finish up the Wizard

7.  Close out of ACT!

8.  Start ACT!, create an email

9.  Check the history

 

It should now work.

 

FYI:  I also followed all of the steps listed in ensuring the database was not corrupted (fix and re-index).

FYI2:  By setting up MSDE on our server, I cut down Outlook load time from over a minute to approximately 30 seconds on a 180MB database.

 

Hope this helps someone.

 

Frank