05-23-2017 06:40 AM
Smart Tasks open in Pending dialog for each eMarketing message to be sent. And each requires a separate PSWD to be entered after the first is run. Very tedious and time consuming.
1) Why aren't these emailed automatically?
2) Why does each one require a separate password to be entered?
Act! Pro Version 18.104.22.168, Update 4
05-24-2017 03:52 AM
05-24-2017 05:31 AM
Thanks, Gary. I just did the EDIT of the task and it prompted me to login and then I had to reset a couple fields that don't look like they were remembered (template to send). Doesn't that save the password or do I have to delete and add again? If I have these already in progress, will those that get triggered when this task is due use the new password saved or do I have to start the smart task over again?
05-24-2017 05:39 AM - edited 05-24-2017 05:48 AM
When you are adding the step, it won't remember any details. Every time you add a Send Email Campaign step to a smart task, it will ask you to log in, however the sending of the email should not require you to log in again.
Currently pending smart tasks may still ask you to log in, but future triggered ones should not need to.
05-24-2017 05:46 AM
To clarify, did EDITing the step in smart tasks save the PSWD for me or do I have to DELETE the step and ADD again for it to remember the PSWD?
05-31-2017 04:29 AM - edited 05-31-2017 04:29 AM
I got an email asking if this issue is closed. So I checked the emarketing campaigns and I cannot see WHO was sent the emarketing campaign?! I must be looking in the wrong place - how do I see which emails (contacts) were sent which emarketing campaign?
05-31-2017 05:28 AM
06-01-2017 01:14 PM
Hi Gary, I deleted and created new emarketing tasks and they too are now in the pending bucket awaiting me to manually run and add my password for each one. This is very frustrating. When I try to look at the pending smart tasks to learn more, Act crashes.
Is it possible to do a screen share so you can help get this resolved faster than this forum back and forth?
06-02-2017 03:28 AM