03-20-2009 11:14 AM
You will need to contact ACT! Technical Support. They can remote in to the machine and use a special utility to reset the password so you can gain access to the database.
ACT! Technical Support
8:30am - 8:30pm EST
05-08-2009 07:04 AM
This happened to me on numerous occasions. I do not have a password. The last time I contacted Tech support they accessed my computer remotely and opened up the administrator (not supposed to) and left a mess in my computer that required a software engineer's visit to my computer.
What should I do? Pay for support? Was told today by a Jaime in customer support that since I received a complimentary support call last October, I was sent to a "low" level technician in India. After an hour of not been able to resolve the issue, I was transfered State side and the issue was resolved but with the above consequence.
Today I tried to open up the database and it asked for the password again...
Very frustrated and tired of receiving emails asking to upgrade to another version. I have 2008. Hope someone at Sage in upper management is reading this. A happy customer may not refer any business, an unhappy one will tell 100 people not to use it.