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Password

New Member
Posts: 1
Country: United States

Password

I set up a separate database quite a while ago and now can't access it because I've forgotten the password...

 

How do I get around it ?

 

Moderator
Posts: 4,395
Country: USA

Re: Password

You will need to contact ACT! Technical Support.  They can remote in to the machine and use a special utility to reset the password so you can gain access to the database.

 

ACT! Technical Support

(800) 927-3989

Monday-Friday

8:30am - 8:30pm EST

New Member
Posts: 3
Country: United States

Re: Password

This happened to me on numerous occasions.  I do not have a password. The last time I contacted Tech support they accessed my computer remotely and opened up the administrator (not supposed to) and left a mess in my computer that required a software engineer's visit to my computer.

 

What should I do? Pay for support? Was told today by a Jaime in customer support that since I received a complimentary support call last October, I was sent to a "low" level technician in India.  After an hour of not been able to resolve the issue, I was transfered State side and the issue was resolved but with the above consequence. 

 

Today I tried to open up the database and it asked for the password again...

 

Very frustrated and tired of receiving emails asking to upgrade to another version.  I have 2008.  Hope someone at Sage in upper management is reading this.  A happy customer may not refer any business, an unhappy one will tell 100 people not to use it.

 

 

Moderator
Posts: 4,395
Country: USA

Re: Password

Did you recently apply an update to ACT! or create another user in the database?
New Member
Posts: 3
Country: United States

Re: Password

No.
New Member
Posts: 3
Country: United States

Re: Password

The database had not been accessed for a while nor had ACT been opened for a while.