Community
Showing results for 
Search instead for 
Do you mean 
Reply

Password problem on database restore

Accepted Solution Solved
Highlighted
New Member
Posts: 3
Country: United States
Accepted Solution

Password problem on database restore

I upgraded to version 11 from 9 a few months ago and now are being asked for a password. "Could not authenticate user. Verify the user name and password and try again." I can not leave both fields blank or log in with my user name and a blank password. Restore, import, save as do not work. I can open the demo and create a new database but can not open my old one. If I uninstall ver 11 and reinstalled ver 9 I do not need a password. Does anyone have any suggestions on how to upgrade and use my old database?

Accepted Solutions
Highlighted
Solution
Accepted by dlunceford (Moderator)
‎09-25-2015 03:20 AM
Moderator
Posts: 4,395
Country: USA

Re: Password problem on database restore

Are you typing in the correct user name?  If you still have ACT! 2007 (9.0) installed, you can verify the user name by going to Tools > Manage Users. 

 

Review this KB article on ways to recover your user name.

 

ACT! Username or Password Recovery

View solution in original post


All Replies
Highlighted
Solution
Accepted by dlunceford (Moderator)
‎09-25-2015 03:20 AM
Moderator
Posts: 4,395
Country: USA

Re: Password problem on database restore

Are you typing in the correct user name?  If you still have ACT! 2007 (9.0) installed, you can verify the user name by going to Tools > Manage Users. 

 

Review this KB article on ways to recover your user name.

 

ACT! Username or Password Recovery

Highlighted
New Member
Posts: 3
Country: United States

Re: Password problem on database restore

I never had a user name or password on the earlier version.  The upgrade is causing me the problem.  Should have stayed with the older version.

Highlighted
Moderator
Posts: 4,395
Country: USA

Re: Password problem on database restore

There will always be a user name for the database.  When creating a  database, it is mandatory to input a user name.  The password is optional.
Highlighted
New Member
Posts: 3
Country: United States

Re: Password problem on database restore

David, thank you.  After entering my log in name without a passord, it opened.....thank YOU!!  Tom
Highlighted
Moderator
Posts: 4,395
Country: USA

Re: Password problem on database restore

Glad to help! 
Highlighted
New Member
Posts: 2
Country: USA

Re: Password problem on database restore

Iam having the same problem but the so,it ion didn't work for me! Another thoughts?
Highlighted
Copper Contributor
Posts: 102
Country: USA

Re: Password problem on database restore

I has the same issue - followed the directions to reset password, got to the last step (Finish) and the system froze.

 

I have no ideas if the new password took.

 

I am afraid to alt-ctl-del out of the application lest I log in and have password issues (i.e. the new one didn't take but the old one's not being accepted.

 

 

Suggestions?

 

 

 

ACT Pro
Version of Act! 19.2.1460 upgrade 5
Office 365
Database is on my local machine (private database)
Operating system is Windows 10