Password problem on database restore

[TLDressel]

I upgraded to version 11 from 9 a few months ago and now are being asked for a password. "Could not authenticate user. Verify the user name and password and try again." I can not leave both fields blank or log in with my user name and a blank password. Restore, import, save as do not work. I can open the demo and create a new database but can not open my old one. If I uninstall ver 11 and reinstalled ver 9 I do not need a password. Does anyone have any suggestions on how to upgrade and use my old database?

[dlunceford · Accepted solution]

Are you typing in the correct user name?  If you still have ACT! 2007 (9.0) installed, you can verify the user name by going to Tools > Manage Users. 

Review this KB article on ways to recover your user name.

ACT! Username or Password Recovery

[dlunceford · Accepted solution]

Are you typing in the correct user name?  If you still have ACT! 2007 (9.0) installed, you can verify the user name by going to Tools > Manage Users. 

Review this KB article on ways to recover your user name.

ACT! Username or Password Recovery

[TLDressel]

I never had a user name or password on the earlier version.  The upgrade is causing me the problem.  Should have stayed with the older version.

[dlunceford]

There will always be a user name for the database.  When creating a  database, it is mandatory to input a user name.  The password is optional.

[TLDressel]

David, thank you.  After entering my log in name without a passord, it opened.....thank YOU!!  Tom

[dlunceford]

Glad to help! 

[Jane9900]

Iam having the same problem but the so,it ion didn't work for me! Another thoughts?

[CraigJ]

I has the same issue - followed the directions to reset password, got to the last step (Finish) and the system froze.

I have no ideas if the new password took.

I am afraid to alt-ctl-del out of the application lest I log in and have password issues (i.e. the new one didn't take but the old one's not being accepted.

Suggestions?

ACT Pro
Version of Act! 19.2.1460 upgrade 5
Office 365
Database is on my local machine (private database)
Operating system is Windows 10