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Password Reset for Version 12

New Member
Posts: 1
Country: USA

Password Reset for Version 12

Good afternoon,

I am hoping someone on here can help me.  Our company is running version 12 of ACT and need a password reset for our Admin account.  I have tried to talk to the support over the phone but they told me that they cannot do anything because they only service ACT 2016 and higher.  


We have several new employees we have to add and it is becoming increasingly frustrating that I cannot get any help.  We have been a customer for 5 years and all I need is a password reset without paying $100.

If anyone can help me out it would be much appreciated.  Thank you for your time.

Platinum Elite Contributor
Posts: 6,867
Country: USA

Re: Password Reset for Version 12

You refer to new employees to add I assume that you mean new users. Unless you are replacing users that no longer use the database you will need additional licenses for the ACT! program and they wouldn't be available for your version.

Roy Laudenslager
Retired ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
Platinum Elite Contributor
Posts: 14,854
Country: Australia

Re: Password Reset for Version 12

Any consultant should be able to help you with the password reset, but $100 would be about the right price.