06-20-2014 02:32 PM
All of a sudden I cannot open my largest database because it's asking me for a password. I am running Act Pro and am the only user, so I am the "administrator." How can I find my password and open my database.
I have another database that opens with no problem. I have no idea how this happened! HELP PLEASE!!
06-22-2014 09:13 PM
if you did not set a password, then you must be sure to use the right username, as if you have a typo, or using a false name, you will recive exactly the same error msg
if you are insecure about the username used, go to the program actdiag, go to database Report, there check user logins. you will then recive a text file that shows you all users with login names
07-10-2014 04:12 PM
Ingo: Thanks for your attempt to help me! I'm in a bind here! I'm a "one man" shop, no employees, and an Act! user since the mid 80's. Note I said "USER."
Once I started my own company, I purchased versions of Act for my private use. There are no other users that have access to my databases, only me.
My largest database keeps asking for a password. I never, to my knowledge, established a password. I'm currently locked out of my database and I'm not really familiar with the Administrator options in Act. I just need to determine how to get access to my contacts again.
Any further help or advice you can supply would be appreciated.
Thanks in advance,
07-10-2014 04:19 PM
The user name in a datavase such as yours is typically your name. Try your first and last name and leave the password blank. If that doesn't work use other variations of you name (with middle initial, etc,) while leaving the password blank. You might even try just your first name. See if that helps.
07-10-2014 08:24 PM
the program actdiag.exe is located in the same folder where, act is
c:\program files(86)\ACT\Act for Windows
if you do not find it, you may want to consider to book professional help, on this page you can find a partner that will be able to help you via a remote session or depending on your location face to face.