06-02-2010 11:13 AM
06-14-2010 10:41 AM
Welcome to the Act! Online Community!
The issue of Outlook.exe remaining running is generally due to conflicts with add-ins for Outlook. You can try resolving this by disabling all add-ins to test and then re-add them individually to find the one(s) conflicting with the Act! add-in. At that point you would have to determine if the 'other' add-in can remain disabled or not. Here is an article that describes troubleshooting for this issue: Outlook.exe remains running.
FYI - we've seen some situations where using the Outlook > File > Exit option (opposed to closing with the X button) has resolved this issue.