09-01-2011 07:22 AM
I'm a new user ACT running 2011 Pro on Windows 7 32-bit. I use Outlook 2007 without an Exchange server. Outlook connects via IMAP to company server for email only, for what that's worth.
My goal is to simply sync contacts between Act and Outlook but what I get is mixed bag of results, most of which are frustrating.
I first set up the contacts (about 3000) by importing an Excel file into ACT then exporting a csv from ACT and importing that into Outlook. That all worked fine and test modifications in ACT and Outlook updated in both directions. But recently all the contacts in Outlook were duplicated, the only difference being the phone number for one contact began with a +1, the other original contact did not have teh +1.
So I deleted the Outlook contacts, exported the csv from ACT and imported again into Outlook. Today, ACT contacts were duplicated with same +1 being the only difference.
I see sync'ing is a hot topic here on the forum. Am I barking up the wrong tree? Is a third-party program needed to manage this process?
Thanks in advance for any help.
09-01-2011 07:38 AM
09-01-2011 08:14 AM
When the Outlook contacts got duped, I tried a sync from ACT but nothing sent to Outlook.
Before the duping started, I was syncing updates made in either program.
Should I expect two-way sync to work without these issues? Besides the help files, Is there a good reference on the subject?
Thanks for the reply.
09-01-2011 11:27 AM
09-01-2011 01:52 PM
Ultimately, I'd like to sync Outlook with a Blackberry, with Outlook being the gatekeeper between BB and ACT. Maybe that's too much to ask. I'd be content with a reliable two-way sync between Outlook and ACT and one-way Outlook>>BB connection.
I suppose I should be thinking to maintain contacts in ACT only and forget Outlook contacts, since emailing from ACT through Outlook is easy. I'm still a slave to the inbox...
To the original issue, should the sync between ACT and Outlook be straightforward or it just buggy?
Are there any good threads that discuss best practices with ACT and Outlook?
09-01-2011 02:16 PM
09-01-2011 02:17 PM