Community
Showing results for 
Search instead for 
Do you mean 
Reply

Outlook slows considerably when opening address book.

New Member
Posts: 15
Country: United States

Outlook slows considerably when opening address book.

Currently, when we open a new email in outlook and look for an address in the ACT! address book, Outlook slows to a crawl.  It could take two - three minutes for the adrees book to come up.  Then once and address is selected, another agonizing wait unitl you can complete the email.  Any fixes for this??

 

Act! Pro Version 18.2.53.0, Update 6

Outlook 2016   16.0.4229.1024

Win 10 V1703 Build 15063.332

 

Thx

Moderator
Posts: 451
Country: United_Kingdom

Re: Outlook slows considerably when opening address book.

Hi EJPECK,

 

 

 

I have seen this issue pop up previously although I do not believe it was with the builds that you have. If you also happen to know a rough time when this issue first began it may help. I would also like to know how many contacts that you have in Act, as well as the size of your database 'ADF/ALF' files. 

 

To find the sizes you can see where your database is stored from 'Help > About Act! > Database information' Scrolling down in the 'Database settings information:' section should show you the Database file location and database log location which should be together. (if this is stored on your PC it may well be in the default location which would be like: C:\Users\Daniel.Horn\Documents\ACT\ACT Data\Databases)

 

 

New Member
Posts: 15
Country: United States

Re: Outlook slows considerably when opening address book.

This issue began upon installing ACT 18 on a new Win10 system.  Existing database was remotely created and installed on system.  Currently have 7055 contacts in database.

ADF File 299,964 KB

ALF file  33408 KB

Moderator
Posts: 451
Country: United_Kingdom

Re: Outlook slows considerably when opening address book.

Thank you, they are not large to the point I would believe them to cause any problem. I have a large database on my system which appears to be having the same issue and have raised a defect for further investigation.

 

Would it be possible to try the steps below as a work around.

 

Remove all address books from Act! 

Add a demo or test database into your address book.

Open Outlook and see If you see all 6 icons then close Outlook 

Add in your main database and mark it as Default (Do not remove the test DB) 

Open Outlook again to verify it has loaded correctly.

New Member
Posts: 15
Country: United States

Re: Outlook slows considerably when opening address book.

Please clarify - which 6 icons should I see and where?

New Member
Posts: 15
Country: United States

Re: Outlook slows considerably when opening address book.

I do have a second database on the system that is not in Outlook, also

Moderator
Posts: 451
Country: United_Kingdom

Re: Outlook slows considerably when opening address book.

The 6 icons I refer to are within the Addin tab in Outlook, if they show 6 icons the address book is loaded correctly, just a quick way to confirm it.

 

Your second database should be fine to add.

Employee
Posts: 110
Country: USA

Re: Outlook slows considerably when opening address book.

six icons

 

example.png

 

Moderator
Posts: 451
Country: United_Kingdom

Re: Outlook slows considerably when opening address book.

Great did it manage to help in the time it takes the address book to load in?

New Member
Posts: 15
Country: United States

Re: Outlook slows considerably when opening address book.

So I followed the steps.   the demo database loaded in nothing flat.  My database still takes forever to load.  And outlook still loads the demo database first, even though my database is marked as default