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Outlook plugin slows Outlook to a crawl

New Member
Posts: 2
Country: United States

Outlook plugin slows Outlook to a crawl

Outlook 2016, Windows 7, Act! Pro 18

 

So, with the plugin enabled clicking the send button in Outlook causes a 15-20 second freeze before the email sends.  If I disable the plugin all is fine with Outlook and responsiveness is good.  Enable it, and it happens again.  I have run the Act Outlook Fix util but it doesn't help.

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Outlook plugin slows Outlook to a crawl

Hi giono2,

Do you have any anti-virus email scanning going on for you outbound emails? We have previously seen this kind of scanning cause delays when sending emails as it's conflicting with the Act outlook addin. Perhaps you could temporarily disable this to test, and add the necessary exceptions to your anti-virus software.
The following Knowledgebase article should help with this: http://kb.act.com/app/answers/detail/a_id/25125
New Member
Posts: 2
Country: United States

Re: Outlook plugin slows Outlook to a crawl

Disabling the AV software doesn't have an effect on the problem.

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Outlook plugin slows Outlook to a crawl

[ Edited ]

I would recommend speaking to one of our technicians by calling our support line, for which an active support contract is required. We would have to investigate this issue in more detail.