Community
Showing results for 
Search instead for 
Do you mean 
Reply

Outlook link up to Act?

New Member
Posts: 2
Country: UK

Outlook link up to Act?

Can anyone help me.  We have the latest edition of ACT, initially the hook up with outlook was excellent and all of my emails that I sent or that we attached via the button on my outlook emails were being pasted directly into the history on the act file.  For some reason this has become very unstable and no matter how many times I relink it from the toolbox preference option in ACT my emails are not being pasted into act, does anyone know how I can resolve this?

 

Moderator
Posts: 4,395
Country: USA

Re: Outlook link up to Act?

Verify that Act.Outlook.Service.exe is loaded.  Also disable antivirus software.

  1. Open Task Manager and select the processes tab.
  2. See if Act.Outlook.Service.exe is there.
  3. If not, go to the following location to start Act.Outlook.Service - C:\Program Files\ACT\ACT for Windows