Outlook is not an option in email set up

[ActProUser]

I am having trouble configuring ACT and Outlook.....New computer that I set up Office 365 v16, and ACT Pro v19.

My Act is not showing Outlook as an option, and the Outlook integration section in Tools/Preferences is grayed out.  I've tried installing the Update 7, didn't do anything.  

the only thing that I see in email set up is Internet email....nothing else.  

My Outlook is 16.0.10325.20082 - 32 bit

Act is Pro v19 with Update 7

[juancarlosoterogarc… · Accepted solution]

Hello, sorry what is happening...

Act! Pro V19 works with...  Microsoft Office 2010, 2013, and 2016 (Click here to view recommended Update Channel settings for Office 2016)

Office, 365, as a web based service, is only supported on Act! v20.1 and later. Act! v16 through v20.0 users can only use the Act! Outlook Integration feature with a locally installed version of Office 365

I suggest Office 2010, 2013 or 2016 installed locally to 32 BIT to avoid integration problems

Note that the correct installation order is First Office and then Act! - Based on this ... possibly you should uninstall both programs and install them again in the right order...

I suggest that while installing Office and Act! - Temporarily disable UAC user account control and Windows Firewall

When you start the installation, right-click on the Setup file and use the Run as Administrator option

with the Office installation folder, look for the32 Bit installation File (X86)

Best regards and good luck...

 

[juancarlosoterogarc… · Accepted solution]

Hello, sorry what is happening...

Act! Pro V19 works with...  Microsoft Office 2010, 2013, and 2016 (Click here to view recommended Update Channel settings for Office 2016)

Office, 365, as a web based service, is only supported on Act! v20.1 and later. Act! v16 through v20.0 users can only use the Act! Outlook Integration feature with a locally installed version of Office 365

I suggest Office 2010, 2013 or 2016 installed locally to 32 BIT to avoid integration problems

Note that the correct installation order is First Office and then Act! - Based on this ... possibly you should uninstall both programs and install them again in the right order...

I suggest that while installing Office and Act! - Temporarily disable UAC user account control and Windows Firewall

When you start the installation, right-click on the Setup file and use the Run as Administrator option

with the Office installation folder, look for the32 Bit installation File (X86)

Best regards and good luck...

 

[jnpurdy]

There is an order of installation.  I don't know if this will help, but I've learned over the years that Office has to be installed before ACT.

Hope that helps.

[ActProUser]

Thank you very much, that seemed to have done the trick.  I uninstalled both and re-installed in the order listed

[juancarlosoterogarc…]

Good news, please mark the answer that solved your need as... Accepted Solution

Best regards and good luck...