08-05-2018 01:59 PM
I am having trouble configuring ACT and Outlook.....New computer that I set up Office 365 v16, and ACT Pro v19.
My Act is not showing Outlook as an option, and the Outlook integration section in Tools/Preferences is grayed out. I've tried installing the Update 7, didn't do anything.
the only thing that I see in email set up is Internet email....nothing else.
My Outlook is 16.0.10325.20082 - 32 bit
Act is Pro v19 with Update 7
08-05-2018 07:14 PM - edited 08-05-2018 07:16 PM
Hello, sorry what is happening...
Act! Pro V19 works with... Microsoft Office 2010, 2013, and 2016 (Click here to view recommended Update Channel settings for Office 2016)
Office, 365, as a web based service, is only supported on Act! v20.1 and later. Act! v16 through v20.0 users can only use the Act! Outlook Integration feature with a locally installed version of Office 365
I suggest Office 2010, 2013 or 2016 installed locally to 32 BIT to avoid integration problems
Note that the correct installation order is First Office and then Act! - Based on this ... possibly you should uninstall both programs and install them again in the right order...
I suggest that while installing Office and Act! - Temporarily disable UAC user account control and Windows Firewall
When you start the installation, right-click on the Setup file and use the Run as Administrator option
with the Office installation folder, look for the32 Bit installation File (X86)
Best regards and good luck...
08-05-2018 07:14 PM - edited 08-05-2018 07:16 PM
Hello, sorry what is happening...
Act! Pro V19 works with... Microsoft Office 2010, 2013, and 2016 (Click here to view recommended Update Channel settings for Office 2016)
Office, 365, as a web based service, is only supported on Act! v20.1 and later. Act! v16 through v20.0 users can only use the Act! Outlook Integration feature with a locally installed version of Office 365
I suggest Office 2010, 2013 or 2016 installed locally to 32 BIT to avoid integration problems
Note that the correct installation order is First Office and then Act! - Based on this ... possibly you should uninstall both programs and install them again in the right order...
I suggest that while installing Office and Act! - Temporarily disable UAC user account control and Windows Firewall
When you start the installation, right-click on the Setup file and use the Run as Administrator option
with the Office installation folder, look for the32 Bit installation File (X86)
Best regards and good luck...
08-06-2018 05:12 AM
There is an order of installation. I don't know if this will help, but I've learned over the years that Office has to be installed before ACT.
Hope that helps.
08-06-2018 10:34 AM
Thank you very much, that seemed to have done the trick. I uninstalled both and re-installed in the order listed
08-06-2018 10:52 AM
Good news, please mark the answer that solved your need as... Accepted Solution
Best regards and good luck...