07-16-2018 11:21 AM
I am moving my Act Pro 20.1 build 6 to a new laptop. I have successfully transferred the database, but am having trouble configuring Outlook to work with Act. When I go to E-mail preferences to configure Outlook, it does not appear on the choices.
What am I missing?
07-16-2018 11:57 AM
Hello - What version of Office did you install?
That is one of the reasons why I still recommend installing office at 32 Bit.
If you want to reinstall office, it is best to uninstall both solutions (Office and Act!) In order to install in the correct order:
1. Install Office 32 Bit
2. Set up at least one email account in Outlook
3. Install Act!
Remember Act! V20 is compatible with Office 2013 and 2016 (I suggest that it be at 32 Bit to avoid integration problems). CLICK HERE
Office, 365, as a web based service, is only supported on Act! v20.1 and later.
Act! v16 through v20.0 users can only use the Act! Outlook Integration feature with a locally installed version of Office 365
07-17-2018 02:12 AM
Was Outlook installed after Act! or before as it needs to be installed after. You could have a look at this KB article if it is missing as an option
You could aslo try running the "Act.Outlook.Repair.exe" application from "C:\Program Files (x86)\ACT\Act for Windows" by right clicking it and then click on run as administrator" Please close all implications before running it.
07-17-2018 05:42 AM