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Outlook integration

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Tuned Listener
Posts: 56
Country: United States

Outlook integration

I am moving my Act Pro 20.1 build 6 to a new laptop. I have successfully transferred the database, but am having trouble configuring Outlook to work with Act. When I go to E-mail preferences to configure Outlook, it does not appear on the choices.

 

What am I missing?

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Nickel Elite Contributor
Posts: 619
Country: USA

Re: Outlook integration

Hello - What version of Office did you install?

 

That is one of the reasons why I still recommend installing office at 32 Bit.

 

If you want to reinstall office, it is best to uninstall both solutions (Office and Act!) In order to install in the correct order:

1. Install Office 32 Bit
2. Set up at least one email account in Outlook
3. Install Act!

 

Remember Act! V20 is compatible with Office 2013 and 2016 (I suggest that it be at 32 Bit to avoid integration problems). CLICK HERE

 

 

Office, 365, as a web based service, is only supported on Act! v20.1 and later.

 

Act! v16 through v20.0 users can only use the Act! Outlook Integration feature with a locally installed version of Office 365

 

Best regards,

 

 

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Juan Carlos Otero Garcia
juancarlosotero@protonmail.com
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Tuned Listener
Posts: 56
Country: United States

Re: Outlook integration

I am running Outlook 365, 32-bit.

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Nickel Super Contributor
Posts: 480
Country: United_Kingdom

Re: Outlook integration

Was Outlook installed after Act! or before as it needs to be installed after. You could have a look at this KB article if it is missing as an option
http://kb.act.com/app/answers/detail/a_id/14425

 

You could aslo try running the "Act.Outlook.Repair.exe" application from "C:\Program Files (x86)\ACT\Act for Windows" by right clicking it and then click on run as administrator" Please close all implications before running it. 

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Employee
Posts: 14
Country: United_Kingdom

Re: Outlook integration

As previously stated, if the email option doesn't appear then make sure that you are using either Microsoft Office 2013 or Office 2016. If you are using Office 2010 then option will not appear.
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Tuned Listener
Posts: 56
Country: United States

Re: Outlook integration

Outlook was already installed when I installed Act.

 

I'll read the KB article and try the repair. I'd really like to avoid having to reinstall Outlook.

 

Thanks!

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Tuned Listener
Posts: 56
Country: United States

Re: Outlook integration

I have Outlook 2016.