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Outlook history is not recording in the contact details

New Member
Posts: 5
Country: USA

Outlook history is not recording in the contact details

Currently using ACT! for Financial Professionals 11

 

Here is what is going on now -

Database is unlocked

Email address are entered in the appropriate fields

Outlook service is running

Under Tools>>Synchronize>> I can't not select Synchronize Now, but I can check Accept Incoming Syncs

 

 

For some reason it is not recording this history and I have no idea why. Does anyone know how to solve this problem? I would greatly appreciate anyone's help with this. Thank you.

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Outlook history is not recording in the contact details

Hello RyanGigous,

Welcome to the Act! Online Community!

 

Your description doesn't say that you can't send emails from Act!, so I assume it is correctly opening an Outlook New Message screen and sending. 

 

The most common reason for emails not recording to History is that the Act! Address Book has not been entered into the Outlook Address Book list.  Here is an article with a section that explains the steps for adding the address book: KB Article 23022

Greg Martin
Sage
New Member
Posts: 5
Country: USA

Re: Outlook history is not recording in the contact details

The address book was connected with Outlook.

 

For some reason, I cannot sync and my emails are not be recorded into their history.