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Outlook emails saving as Calls in Act! History tab

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Copper Contributor
Posts: 24
Country: USA
Accepted Solution

Outlook emails saving as Calls in Act! History tab

Set up:  Locally installed Act! Premium Version 22.1.212.0, Update 4    with locally installed Office Outlook 365
Emails sent from Outlook are storing to Act! History tab as Calls  instead of as an Email. Tried refreshing integration with no luck. Any ideas on how to fix?


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Solution
Accepted by topic author donnaq
Tuesday
Copper Elite Contributor
Posts: 186
Country: Ireland

Re: Outlook emails saving as Calls in Act! History tab

This is a known defect and should be fixed with v23

View solution in original post


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Solution
Accepted by topic author donnaq
Tuesday
Copper Elite Contributor
Posts: 186
Country: Ireland

Re: Outlook emails saving as Calls in Act! History tab

This is a known defect and should be fixed with v23

Silver Super Contributor
Posts: 2,171
Country: United_Kingdom

Re: Outlook emails saving as Calls in Act! History tab

ACT V23 due out next month (March) and is in the fix list.

Copper Contributor
Posts: 24
Country: USA

Re: Outlook emails saving as Calls in Act! History tab

Thank you!