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Outlook email attachment button is gone...

Copper Contributor
Posts: 12
Country: USA

Outlook email attachment button is gone...

Hi, I've been recently using Act!2011. I use this in conjunction with Outlook 2010. The contacts and activities will update and sync. HOWEVER, the emails will no longer attach to the Act! contacts for some reason. In fact, the buttons that used to be there in any Outlook message to attach them to contacts isn't even appearing on the toolbar anymore. All I have on the toolbars in Outlook are two buttons to sync the activities or contacts. Can anyone tell me how to get the Outlook attachment buttons back? Best, Ben
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Outlook email attachment button is gone...

Ben,

It sounds like the ACT! Address book has not been added to Outlook, see the following article for steps to resolve this issue: KB Article 23022

Greg Martin
Sage
Copper Contributor
Posts: 12
Country: USA

Re: Outlook email attachment button is gone...

Thanks for the reply Greg.  I did look for that but in the end it was operator error, unfortunately. I eventually rechecked the settings for email. Once I changed the settings there, everything went back to normal!

 

Best,

 

Ben

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Outlook email attachment button is gone...

Glad to hear it is resolved! Thanks for posting the update.
Greg Martin
Sage