01-28-2009 06:57 AM
I am running ACT 126.96.36.1997
XP Professional SP3
Act is integrated with Outlook and causing Outlook startup problems when I restart Outlook. It reports that it wasn't shutdown properly and reviews the Archive folder before it goes to working properly. It takes 5-10 minutes to do it. I suspect there may be a problem where Act is holding it open but can't find any Addons listed. Has anyone seen this and have some suggestions?
02-02-2009 09:07 AM
05-05-2010 11:45 AM
I love how software companies always point at the other guy as the culprit of the problem (I work for one, we do it too). I have been trying to solve this issue for months (maybe even years) on and off. I had always been pointed to the Outlook Add-Ons but nothing would ever work, so for the most part I would just try to ignore the problem and get on with my day. Recently, I accidentally solved my issue (kind of).
I don't know if any of the others posting here use the ACT! Scheduler to sync their calendar to Outlook, but I do. I work in a remote office so I also use the ACT! Scheduler to sync to the main database in another state, the main office was doing dome server maintenance so I stopped the ACT! Scheduler service from running. Forgot about it throughout the day and at the end of the day started closing down all of my open programs. As usual I was expecting to have to go into the Windows Task Manager and manually shut down Outlook, but low and behold it had managed to shut down by itself. That's when I noticed the red X on the icon for ACT! Scheduler and remembered that I had stopped the service from running. Finally I had found what was causing the issue, it wasn't the elusive rogue add-on that Sage had always told me was the problem, it was their own scheduler service that was preventing Outlook from shutting down (Yes, I have tested this and reproduced the issue many times and without disabling any add-ons).
And this is why I say my issue has been solved "kind of", I should not have to manually stop the ACT! Scheduler service just to shut down Outlook. So Sage, please look into this issue a little bit further than just the standard "Add-Ons" answer.