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Outlook does not show in ACT 11 set up! Help!

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Country: USA

Re: Outlook does not show in ACT 11 set up! Help!

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Copper Contributor
Posts: 48
Country: United States

Re: Outlook does not show in ACT 11 set up! Help!

Thank you. I followed these directions and they showed up.

Now, however, my emails are not being recorded in the History tab. After some investigating I have found that the ACT 7 server in services is not started and when I go to start it, gives me the dreaded 140001 error. Okay so I'm having trouble with the ACT7 instance. I have uninstalled ACT and when I go to reinstall, the installer tells me it can't connect up properly to the ACT7 instance because of either improper installation, corruption or improper password. Can I remove the ACT7 instance in the Microsoft SQL server safely and then reinstall ACT and still be able to reconnect to my databases? I'm a little out of my comfort zone here and would liek some advice.

Thanks,