Community
Showing results for 
Search instead for 
Do you mean 
Reply

Outlook and Word error

Nickel Contributor
Posts: 209
Country: United States

Outlook and Word error

When I send an email through ACT! and Outlook I receive an error message - (Window title - Microsoft Office Word) "Do you want to sve the changes to ACT 11.DOT?"

 

I can choose Yes or No and nothing happens and it doesn't effect anything. What is causing this?

Moderator
Posts: 4,395
Country: USA

Re: Outlook and Word error

Within Word, go to Tools > Templates and Add-ins and remove Act11.dot from the list.
Nickel Contributor
Posts: 209
Country: United States

Re: Outlook and Word error

It was not there. Nothing was in the list. The problem has not occurred for the last few days. If it happens again I'll know where to look and what to do. Thanks!

 

I do have another issue but it is really not a problem. More of a nuisance and now a curiosity.

 

Every time I close ACT!, by going to File// Exit I receive an error window pop up - "ACT by Sage has encountered a problem and needs to close. We are sorry for the inconvenience."

 

I just hit the Close button and the window goes away. ACT! operates perfectly and it has been doing this ever since I installed it.